You can check in from 15:00 onwards.
We accept the following payment methods: Link Visa Virtual, Visa, MasterCard, American Express, and cash payment at the front desk.
Yes, our reception is open 24 hours a day, 7 days a week, to meet all your needs.
Yes, Altis Grand Hotel has a selection of restaurants and bars, which you can check here, where you can enjoy a diverse gastronomic experience in an elegant and welcoming environment.
If you are interested in joining our team, please send your resume and cover letter to rh@altishotels.com.
The tourist tax in Lisbon is 4 euros per person, per night, applicable to all guests over 13 years old, up to a maximum of 7 consecutive nights.
Check-out must be done by 12:00.
Yes, all rooms are equipped with a coffee machine and kettle.
Yes, the hotel provides towels in all rooms, in the spa and by the pool.
Yes, Altis Grand Hotel offers an exclusive loyalty program called Altis Club. As a member, you can enjoy unique advantages that make your stay even more special. By booking directly on our website, you will benefit from direct discounts on the accommodation rate, exclusive amenities throughout your stay, category upgrade (subject to availability), early check-in and late check-out (also subject to availability), as well as a 10% discount at our bars and restaurants*. Membership to Altis Club is completely free and was designed to ensure that each stay at Altis Hotels is an unforgettable experience. *Except at Feitoria Restaurant at Altis Belém Hotel & Spa.
Yes, the Altis Grand Hotel has an agreement with the company Hertz for car rental. For more information or to make a reservation, contact the reception or send an email to guestservicealtis@altishotels.com.
Yes, Altis Grand Hotel has the GSpa, an exclusive space dedicated to your well-being and health. The GSpa at Altis Grand Hotel offers a complete experience with 950m² facilities that include a heated indoor pool, jacuzzi, sauna, Turkish bath, fitness room equipped with Technogym equipment, including Kinesis stations, and four treatment rooms. Learn more here.
Yes, we provide irons and ironing boards upon request.
The Altis Grand Hotel is a 5-star hotel.
The cancellation policy varies depending on the chosen rate.
Booking directly with Altis Grand Hotel offers several exclusive advantages. In addition to guaranteeing the best price for your stay, you can benefit from special offers at Altis Club, including discounts on the accommodation rate. You will also be entitled to a 10% discount at Altis Group restaurants. By booking with us, you are choosing a more personalized experience full of benefits.
Yes, we offer an airport shuttle service upon request and with an additional cost. We recommend booking this service in advance by contacting guest service via email guestservicealtis@altishotels.com.
Yes, the hotel has private parking for our guests. There is an additional cost for this service. We do not make parking reservations. Its use is subject to availability.
The Altis Grand Hotel does not allow pets. However, our Altis Suites, Altis Prime, and Altis Avenida hotels allow pet stays.
The Altis Grand Hotel does not have babysitting services, however, we are at your disposal to help meet this need. If you need babysitting during your stay, please contact us by email guestservicealtis@altishotels.com or mention the request at the time of booking.
Yes, all rooms and common areas of Altis Grand Hotel have free high-speed Wi-Fi access.
Yes, the Altis Grand Hotel is equipped to accommodate guests with reduced mobility, with accessible rooms and adapted common areas. If you need additional assistance, please inform us at the time of booking.
Yes, the hotel offers laundry and dry cleaning services. You can request the service directly at the reception or through room service.
Yes, the Altis Grand Hotel offers a complete Congress Center with 18 multifunctional meeting and banquet rooms, capable of accommodating between 8 and 600 people. The rooms are spacious, have natural light, and offer an impressive panoramic view. Among them, two large congress rooms stand out, with 360m² and 500m², ideal for larger events. Learn more here.
Yes, Altis Grand Hotel has a complete fitness center available for all guests. In our space, you can maintain your exercise routine during your stay, with access to modern equipment, including Kinesis. Additionally, we offer Personal Training services and Group Classes to help maximize your workout and well-being.
Yes, we offer a 24-hour room service, with a diverse menu so you can enjoy meals and drinks in the comfort of your room.
The Altis Grand Hotel is located in a central area of Lisbon, with easy access to various public transportation options, including metro, trains, buses and taxis, allowing you to explore the city with convenience.
Yes, it is possible upon payment of an additional fee if the third guest is over 12 years old. Extra bed is free for guests up to 12 years old.
It is possible depending on availability at the hotel upon arrival. Please, confirm at the reception.
It is possible depending on the availability of the hotel on the day of departure. Please confirm with the reception.
Cancellation of a non-refundable reservation implies a penalty of 100% of the reservation cost. Please contact the reservations department for more information.
Please, send an e-mail to guestservicealtis@altishotels.com with the description of the forgotten item, the dates of your reservation and the name of the guest or room number.
Please, send an email to guestservicealtis@altishotels.com with your request and booking details. Depending on the request, we will inform if it is possible and if there will be any additional cost.
Yes, you can add a child up to 12 years old at no additional cost, subject to the maximum capacity of the reserved room typology.
Yes, there is a 1L water free and refilled daily.
Breakfast is served daily from 7:00 to 10:30 at Restaurant Rio de Janeiro, on the 2nd floor.
All guests staying at Altis Grand Hotel have access to the indoor pool, as well as all clients receiving treatments at the GSpa.
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Opening hours
Open every day from 10.00 am to 8.00 pm. Access to the Spa, Thermo Garden and indoor pools for children under 16 is only allowed during Kid’s Hours from 10.00 am to 12.00 pm
Tuesday to Saturday from 7.00pm to 10.30pm
*The restaurant is closed on the 24th and 25th of December, from the 3rd to the 18th of January 2023 and for the usual holidays from the 16th to the 31st of August 2023.
*The restaurant is closed on the 24th and 25th of December, from the 3rd to the 18th of January 2023 and for the usual holidays from the 16th to the 31st of August 2023.
