Check-in can be done from 15:00 onwards.
We accept Visa, MasterCard, American Express and cash payment at the reception.
Yes, our reception is open 24 hours a day, 7 days a week, to meet all your needs.
The Altis Prime has a Lobby Bar, next to the reception with various options, perfect for a light meal or a cocktail at the end of the day.
Send your resume and cover letter to rh@altishotels.com. We value talent and dedication and are always looking for people who share our passion for hospitality.
The tourist tax in Lisbon is 4 euros per person, per night, applicable to guests over 13 years old, up to a maximum of 7 consecutive nights.
Check-out must be done by 12:00.
Yes, all rooms are equipped with a coffee machine and kettle, so you can enjoy a hot drink in the comfort of your room.
Yes, Altis Prime participates in the Altis Club program. By booking directly on our website, you benefit from direct discounts, exclusive amenities, category upgrade (subject to availability), early check-in and late check-out (subject to availability), and 10% discount at Altis group bars and restaurants*. Altis Club membership is free. *Except at the Feitoria Restaurant at Altis Belém Hotel & Spa.
Yes, Altis Prime has an agreement with the company Hertz for car rental. For more information or reservations, please contact the reception or send an email to receptionprime@altishotels.com.
Yes, we provide irons and ironing boards upon request. You can request them at the front desk.
The cancellation policy varies depending on the reserved rate.
Booking directly with Altis Prime offers exclusive advantages, such as the best price guaranteed, benefits at Altis Club, 10% discount at Altis Group restaurants, and free access to WI-FI throughout the hotel.
Yes, we offer an airport shuttle service upon request and at an additional cost. We recommend booking this service in advance.
Yes, Altis Prime has private parking. There is an additional cost and it operates subject to availability.
Yes, Altis Prime allows the stay of small dogs up to 10kg. A cost per stay is applied,
Altis Prime does not offer babysitting services. However, we are available to help you find babysitting solutions. Please contact us via email at receptionprime@altishotels.com or mention the request at the time of booking.
Yes, all rooms and common areas of Altis Prime have free high-speed Wi-Fi access.
Yes, Altis Prime is equipped to welcome guests with reduced mobility, with accessible rooms and adapted common areas. Please inform us at the time of booking if you need additional assistance.
Yes, the hotel offers laundry and dry cleaning services. You can request the service directly at the reception.
The Altis Prime has a space that can be adapted for small meetings with a maximum of 6 people.
Yes, we offer room service.
The Altis Prime is located in a central area of Lisbon, with easy access to various public transport options, including metro, buses, and taxis. The reception can provide detailed information and maps to facilitate your city tours.
Opening hours
Open every day from 10.00 am to 8.00 pm. Access to the Spa, Thermo Garden and indoor pools for children under 16 is only allowed during Kid’s Hours from 10.00 am to 12.00 pm
Tuesday to Saturday from 7.00pm to 10.30pm
*The restaurant is closed on the 24th and 25th of December, from the 3rd to the 18th of January 2023 and for the usual holidays from the 16th to the 31st of August 2023.
*The restaurant is closed on the 24th and 25th of December, from the 3rd to the 18th of January 2023 and for the usual holidays from the 16th to the 31st of August 2023.
